Exploration of previous activities
Survey conducted
Examine all surveys and other materials (e.g., exit-interview, 1:1 meetings) conducted and responses for the past three years.
Internal PR
We study how PR-campaigns of the surveys were conducted, the response of employees in different sections (positions, cities, divisions).
Studying the technical implementation
Mistakes, pains, and successful solutions.
Examining other accumulated statistics
Turnover, staffing and other company measurable metrics.
Researching objectives, target audience, developing and agreeing on survey objectives
Interviews with the customer's stakeholders
HRDs, heads of HR functions, top management, line managers of key departments.
Identify target audiences through customer interviews and organizational structure studies.
For example:
- sales specialist in Minsk
- production specialist in Kaliningrad
- customer service specialist
- intern
- back office employee
- manager
- top manager
Studying regulations and strategic documents
Business Strategy, HR Strategy, Company Values, HR Brand materials and others.
We write and agree the objectives of the surveys with the customer
For example, increasing engagement, reducing turnover, changing corporate culture.
Design and coordination of the survey structure with the customer
We offer a tree of annual mass surveys and other surveys, pulse surveys.
ENPS engagement and internal service quality, mid-probationary survey and exit interview
We propose and agree with the customer the specific questions in each survey and the metrics, approaches to interpretation.
Based on lessons learned with a focus on better research, but without overburdening staff and with a high response rate.
Suggest and agree with the customer an approach to pulse surveys
Specific questions for the pulse survey are generated after the first mass surveys are conducted. For example, after the responses to the engagement survey, the focus of the pulse surveys will be on specific problematic metrics.
Selection, coordination and implementation of a technical solution together with the client's IT specialists
Personnel database
Uploading and downloading the base from the HR system.
Authorization and adding users
Including a separate pathway for production with kiosks and one kiosk for multiple respondents
Selection, coordination and implementation of PR-campaigns
Notifications
Preparing messages on behalf of the company's top managers.
Corporate identity
Preparing creatives, texts and designs in the company's corporate style.
Conducting a PR campaign
Build reports on responses across segments:
- by length of service
- by division
- by location
- by level (manager/non-manager)
- demographics (gender/age)
Recommendations for working with growth areas
Propose solutions, design pulse surveys to monitor improvements.
Operational support and advice throughout the year
- Efim Haymсo-founder Intranetable
- Xenia ShevchenkoProject Manager